Policy Responses to COVID-19
Since the covid-19 broke out globally, POLLYEYE has been paid sustained attention to the development of the epidemic. In this difficult time, the health and safety of you and our employees are the priorities we concern.
To continue to fulfill customer needs and ensure safety, we have taken following measures:
- Our own factory ensures continued safe and timely support to meet customers’ needs, fully in compliance with public health authority suggestions and local government regulations, and practicing strict disinfection processes as usual.
- Cooperate with DHL, UPS, FedEx, TNT and many other world renowned carriers, which continue to deliver to locations around the world, where local conditions and restrictions allow, following strict safety standards.
- Implement stringent measures and protocols to ensure that our employees can support customers in a safe way. To know more about our employee care under the epidemic of COVID-19, please check our latest blog.
- To guarantee the best customer experience, we updated our Return & Refund Policy by extending the return and after-sale warranty period from 7 days to 14 days. For items received within 14 days, unopened and in good condition with the original packing, if you don’t want them anymore, you can contact our customer service team and we’ll arrange return service as soon as possible. For quality problems (ripped, incomplete, shriveled, etc) found within the 14 days after-sale warranty, please contact us immediately and send us clear pictures of the defective item. We’ll replace it once we finish checking.
COVID-19 is a huge challenge for all the world, but POLLYEYE believes that we’ll defeat it with our joint effort. We really appreciate your constant support and love, it means a lot to us. This time, we are still fighting side by side as always. Together, we’ll make a difference!
Remember, POLLYEYE is always here with you. Sending hopes of health and safety to you all. ❤