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Refund and Return Policy
Returns
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Items can be returned within 14 days of receiving the order.
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Returned items must be unopened and in good condition with the original packaging. We do not accept returns for items that have been opened, damaged, or altered in any way.
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We do not accept returned items that are sent back without prior authorization. You must contact us first to obtain a return approval and return number. Once approved, we will provide you with the correct return address.
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Customers are responsible for return shipping charges.
The after-sale warranty period is 14 days from the date the parcel is delivered (according to the delivery information).
If any quality problems are found during the warranty period, such as:
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Ripped items
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Incomplete products
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Shriveled or defective products
Please contact us immediately and provide clear photos of the defective item. After verification, we may arrange a replacement.
Notice
Please carefully check your items for damage or incorrect colors before opening the blister packs.
Once the blister pack has been opened, we will refuse any refund request.
If the order you received contains incorrect items or missing items, you must contact us within 48 hours of delivery.
Each order is entitled to only one after-sale service request.
If the product is correct, replacement, return, or refund will not be accepted in the following situations:
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The color is different from what you expected or preferred
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The parameters ordered are not suitable for your eyes
Refunds (if applicable)
Once your return is received and inspected, we will send you an email notification confirming that we have received the returned item. We will also inform you whether your refund has been approved or rejected.
If your refund is approved, it will be processed and automatically credited to your original method of payment (such as your credit card) within several business days.
If you have not received your refund yet:
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First, check your bank account again.
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Then contact your credit card company or bank, as it may take some time before the refund is officially posted.
If you have completed these steps and still have not received your refund, please contact us at:
Sale Items (if applicable)
Only regular priced items may be refunded.
Unfortunately, sale items are not eligible for refunds.
Exchanges (if applicable)
We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, please contact us at:
Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, unfortunately we are unable to provide returns, refunds, or exchanges for gift orders.
We sincerely apologize for any inconvenience this may cause.
Shipping (Returns)
To return your product, please contact us first by emailing:
Once your return request is approved, we will provide you with the correct return shipping address.
Customers are responsible for return shipping costs, and shipping fees are non-refundable.
If a refund is issued, the time required for the refund to appear in your account may vary depending on your bank or payment provider.
Depending on your location, the time it may take for your exchanged product to reach you may also vary.
We cannot guarantee that we will receive your returned item. If the package is lost or damaged during transit, you will need to file a claim with your shipping carrier or post office.
Contact:
Business Name: Pollyeye
Warehouse Address: 462 E Elg St, Suite F, Commerce, CA 90022, USA
Office Address: Room 702, Longhu Building, No. 9 Shangwu Neihuan Road,
Zhengzhou, Henan 450000, China
Pre-sales service email: service@pollyeye.com
After sales service email: order@pollyeye.com
Phone: +1 (484) 206-5881
Contact Form: CLICK HERE
Business Hours: Monday–Saturday: 9:30 AM – 5:00 PM
Sunday: Closed
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Contact lenses are medical devices
Please consult an eye care professional before use.