Shipping policy

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?

Please allow 1–2 business days for order processing and production before your order is packaged and handed over to the shipping carrier.

Note: Due to occasional operational limitations and high order volume, our distribution center may experience delays. During peak periods, orders may remain in processing status slightly longer than 1–2 business days. We sincerely appreciate your patience while we work to process and ship your order as quickly as possible.

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Logistics Range

We ship to customers worldwide. Our logistics network currently covers:

• United States of America (including Alaska, Hawaii, and APO, EPO, DPO addresses)

• Canada

• Australia

• European Union countries

• Many other countries around the world

If your country is available during checkout, we are able to ship to your location.

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Shipment Schedule

Once an order is placed, the parcel will typically be dispatched from Hong Kong (H.K.), China within 48 hours.

After the parcel has been shipped, you will receive a confirmation email containing your tracking number. This tracking number allows you to monitor the shipping status and delivery progress of your package.

In most cases, it may take approximately 10 to 20 natural days for the parcel to arrive at your destination, depending on your location.

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Estimated Delivery Times

Delivery times vary depending on the destination country and local shipping conditions. The average delivery times are as follows:

Please note that these are estimated delivery times and may vary depending on shipping conditions.

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Delivery Information

Most parcels are delivered directly to the customer’s mailbox when they arrive at the destination.

After your order is shipped, you will receive an email with tracking information. If you cannot find the email in your inbox, please check your spam or junk folder, as it may have been filtered there.

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Important Information

Please note that we require up to 48 hours of processing time after an order has been placed.

The shipping times mentioned above are estimates only and cannot be guaranteed. Once the parcel has been shipped, delivery time depends on factors such as:

• Destination country handling procedures

• Customs clearance

• Weather conditions

• Local courier operations

After your order is shipped, you will receive an email containing your tracking ID and a tracking link so you can monitor the progress of your delivery.

If you do not receive the tracking email, please check your junk or spam folder.

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Delays & Apologies

We sincerely apologize for any inconvenience that shipping delays may cause.

Shipping times can be affected by several factors such as destination country regulations, customs inspections, weather conditions, and other logistical circumstances, which are sometimes beyond our control.

Our team is continuously working to improve shipping efficiency and delivery times to provide the best possible service to our customers.

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Transportation Fee

We offer Worldwide FREE Shipping on orders over $35 using our default logistics shipping method.

Shipping fees (if applicable) will be displayed during checkout.

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Contact Us

If you have any questions regarding shipping or your order, please feel free to contact our support team:

Business Name: Pollyeye
Warehouse Address: 462 E Elg St, Suite F, Commerce, CA 90022, USA
Office Address: Room 702, Longhu Building, No. 9 Shangwu Neihuan Road,
Zhengzhou, Henan 450000, China

Pre-sales service email: service@pollyeye.com
After sales service email: order@pollyeye.com
Phone: +1 (484) 206-5881
Contact Form: CLICK HERE

Business Hours: Monday–Saturday: 9:30 AM – 5:00 PM
Sunday: Closed

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Contact lenses are medical devices
Please consult an eye care professional before use.