Payment Policy

Payment Policy

At Pollyeye, we are committed to providing a secure and seamless checkout experience for our customers. This Payment Policy outlines the payment methods we accept and how we protect your payment information when purchasing our contact lenses and related products.

Accepted Payment Methods

We accept the following major payment methods:

  • Visa

  • Mastercard

  • American Express

  • JCB

  • Discover

  • Diners Club

  • Apple Pay

All payments must be made in full at the time of purchase. We currently do not offer payment plans or installment billing.

Payment Security

Your privacy and security are very important to us. All transactions made on our website are processed through secure, PCI-compliant payment gateways to ensure the highest level of payment protection.

We do not store any credit card or financial information on our servers.

Our website uses SSL (Secure Socket Layer) encryption to protect your personal and payment information during the checkout process, ensuring that all transactions remain secure and confidential.

Order Confirmation

After completing your purchase, you will receive an order confirmation email containing your order details.

If you do not receive a confirmation email within a few minutes of placing your order, please check your spam or junk folder. If the email is still not found, please contact our customer support team for assistance.

Billing Information Accuracy

To avoid delays in processing your order, please ensure that your billing information exactly matches the details associated with your selected payment method.

Orders with incorrect, incomplete, or unverifiable billing information may be delayed or canceled for security reasons.

Sales Tax

Applicable sales tax will be calculated and displayed during checkout when required, based on the shipping destination and in accordance with applicable tax regulations.

Fraud Prevention

To protect our customers and our business, Pollyeye reserves the right to refuse, cancel, or review any order that appears suspicious, unauthorized, or fraudulent.

If such a situation occurs, our team may contact you to verify the order details. Any unauthorized or suspicious transaction will be canceled, and any pending charges will be voided or refunded accordingly.

Contact Information

If you have any questions or concerns regarding payments or billing, please contact us using the information below:

Business Name: Pollyeye
Warehouse Address: 462 E Elg St, Suite F, Commerce, CA 90022, USA
Office Address: Room 702, Longhu Building, No. 9 Shangwu Neihuan Road,
Zhengzhou, Henan 450000, China

Pre-sales service email: service@pollyeye.com
After sales service email: order@pollyeye.com
Phone: +1 (484) 206-5881
Contact Form: CLICK HERE

Business Hours: Monday–Saturday: 9:30 AM – 5:00 PM
Sunday: Closed

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Contact lenses are medical devices
Please consult an eye care professional before use.