Privacy Policy

Privacy Statement

At Pollyeye, we take your privacy seriously. This Privacy Statement explains how we collect, use, share, and process your personal information when you interact with our website, products, and services.

Collection and Use of Personal Data

Personal data refers to information that can be used to directly or indirectly identify you. It may also include anonymous data that is linked to information capable of identifying you.

Personal data does not include information that has been irreversibly anonymized or aggregated in such a way that it can no longer identify an individual.

Promoting Safety and Security

We follow the principles of legality, legitimacy, and transparency when collecting and processing data.

We only collect and process the minimum amount of data necessary for specific purposes and implement both technical and administrative safeguards to protect your information.

We may use personal data to:

  • Verify accounts and user activities

  • Prevent fraud and unauthorized activity

  • Investigate suspicious or potentially illegal behavior

  • Enforce our policies and terms

Such processing is carried out based on our legitimate interest in maintaining the safety and integrity of our services.

What Personal Data We Collect

Ⅰ. Data You Provide

We collect personal data that you voluntarily provide when interacting with our services. This may occur when you:

  • Create an account

  • Make a purchase

  • Contact our customer support

  • Participate in surveys or promotions

  • Use our online help or chat services

When you make a purchase, we may collect information related to the transaction, including:

  • Payment information such as credit or debit card details

  • Billing address

  • Shipping address

  • Contact details

  • Authentication or account information

Ⅱ. Data About Use of Our Services and Products

When you visit our website, we may automatically collect certain information such as:

  • Device type

  • Unique device identifiers

  • IP address

  • Operating system

  • Internet browser type

  • Usage data and diagnostic information

  • Approximate location information

Where available, technologies such as GPS, IP address tracking, and similar technologies may be used to determine the approximate location of your device. This helps us improve our services and provide a better user experience.

How We Use Your Personal Data

In general, we use personal data to:

  • Provide, improve, and develop our products and services

  • Communicate with customers

  • Offer relevant advertising and promotional content

  • Protect both our customers and our business

Ⅰ. Providing, Improving, and Developing Our Services

Personal data may be used to support business operations such as:

  • Data analysis

  • Product research and development

  • Audits and system improvements

These activities allow us to continuously improve our services and maintain business continuity.

If you participate in contests, promotions, or special offers, we may use your personal data to administer and manage those programs. Some promotions may include additional rules explaining how your data is used.

Ⅱ. Communicating With You

With your consent, we may use your personal data to:

  • Send marketing communications related to our products and services

  • Inform you about updates, policies, or account-related matters

  • Respond to customer inquiries or support requests

If you no longer wish to receive marketing emails, you may opt out at any time by contacting us.

With your prior consent, we may also share personal data with trusted third-party partners who may send promotional communications regarding their products or services.

Additionally, personal data may be used to:

  • Personalize your experience on our website

  • Improve advertising effectiveness

  • Analyze promotional campaign performance

You may withdraw your consent for these activities at any time by contacting us.

Definition of Cookies

Cookies are small text files stored on your web browser that help websites remember information about your visit.

Cookies are widely used to store identifiers and other information on computers, phones, and other devices.

In this Privacy Statement, the term “cookies” includes similar technologies used for tracking and storing data.

Use of Cookies

We use cookies to:

  • Personalize website content

  • Improve user experience

  • Measure advertising effectiveness

  • Understand customer behavior

  • Enhance security

The specific cookies used may vary depending on the services you access.

Disclosure of Personal Data

We may share certain personal data with trusted partners who assist us in delivering our products and services or marketing them to customers.

Such partners may include service providers involved in:

  • Logistics and delivery

  • Payment processing

  • Marketing and advertising

Personal data will never be shared with third parties for their own marketing purposes without your consent.

Data Disclosure, Storage, Transfer, and Processing

Ⅰ. Fulfillment of Legal Obligations

Certain legal obligations may require us to process or disclose personal data in compliance with applicable laws.

For users residing in the European Economic Area (EEA), personal data processing is conducted in accordance with the General Data Protection Regulation (GDPR).

Ⅱ. Business Transfers

In the event of a merger, acquisition, reorganization, joint venture, or sale of company assets, personal data may be transferred to the relevant third party.

Personal data may also be shared with affiliated companies to support business operations.

Ⅲ. Legal Compliance and Protection of Rights

We may disclose personal data when required by:

  • Law enforcement authorities

  • Government requests

  • Legal processes or litigation

We may also disclose data when necessary to:

  • Protect our legal rights

  • Prevent fraud or illegal activity

  • Protect our customers and business operations.

Children

Our products and services are intended for adults only.

We do not knowingly collect or process personal data from individuals under the age of 18.

If we discover that personal data belonging to a minor has been collected, we will take immediate steps to delete the information.

If you believe a child under 18 has provided personal information, please contact us immediately at:

service@pollyeye.com

Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Correct inaccurate or incomplete information

  • Request deletion of your personal data

  • Restrict or object to the processing of your data

  • Request your data in a structured and portable format

You also have the right to file a complaint with the relevant data protection authority.

To protect your privacy and security, we may request verification of your identity before processing such requests.

We will respond to requests within a reasonable time and typically within 30 days.

Third-Party Websites and Services

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of those external websites. We recommend reviewing the privacy policies of any third-party sites before providing personal information.

This Privacy Statement applies only to information collected through our website and services.

Data Security, Integrity, and Retention

We implement technical, administrative, and physical safeguards designed to protect your personal data from unauthorized access, misuse, or disclosure.

Personal data will be retained only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Changes to This Privacy Statement

We may update this Privacy Statement periodically to reflect changes in:

  • Technology

  • Industry standards

  • Legal or regulatory requirements

Continued use of our services after updates means you accept the revised Privacy Policy.

If you do not agree with any changes, please discontinue using our services and contact us to close any account you may have created.

Contact Us

If you have any questions about this Privacy Statement or how your data is handled, please contact us:

Business Name: Pollyeye
Warehouse Address: 462 E Elg St, Suite F, Commerce, CA 90022, USA
Office Address: Room 702, Longhu Building, No. 9 Shangwu Neihuan Road,
Zhengzhou, Henan 450000, China

Pre-sales service email: service@pollyeye.com
After sales service email: order@pollyeye.com
Phone: +1 (484) 206-5881
Contact Form: CLICK HERE

Business Hours: Monday–Saturday: 9:30 AM – 5:00 PM
Sunday: Closed

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Contact lenses are medical devices
Please consult an eye care professional before use.