Terms of Service

Welcome to Pollyeye. By accessing or using our website, you agree to be bound by the following Terms of Service. Please read them carefully before using our site or placing an order for our contact lenses and related products.

1. General Conditions

By visiting our site and/or purchasing something from us, you agree to be bound by these Terms, including additional policies referenced here or available by hyperlink. These Terms apply to all users of the site, including browsers, vendors, customers, and merchants.

We reserve the right to refuse service to anyone for any reason at any time.

2. Online Store Terms

You may not use our products for any illegal or unauthorized purpose. You must not transmit any worms, viruses, or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your services.

3. Product Information

We strive to ensure that all product descriptions, pricing, and images for our contact lenses and related products are accurate and up to date. However, we do not warrant that product descriptions or other content on the site are error-free.

If a product purchased from us is not as described, your sole remedy is to return it in unused condition in accordance with our Return and Refund Policy.

4. Order Processing & Shipping

Order Processing Time: 1–3 business days
Transit Time: 5–10 business days
Total Delivery Time: 6–13 business days

Shipping Region: United States

Shipping fees and delivery options will be displayed during checkout.

Please note that delivery times may vary depending on location, carrier delays, or high-volume periods.

5. Returns & Refunds

We accept returns within 30 days of delivery. Returned items must be unused, unopened, and in their original packaging.

If you placed an incorrect order, return shipping costs will be your responsibility. Once we receive and inspect the returned item, refunds will be processed within 7 business days.

For damaged or defective items:

  • Contact us within 7 days of delivery

  • Provide clear photos of the damaged package and product

  • Without photo evidence, we may not be able to issue a refund, replacement, or store credit

Please refer to our Return and Refund Policy for complete details.

6. Payments

We accept the following payment methods:

  • Visa

  • Mastercard

  • American Express

  • JCB

  • Discover

  • Diners Club

  • Apple Pay

All payments must be made in full at the time of purchase.

All transactions are processed through secure payment gateways. We do not store any credit card information on our servers.

7. Modifications to Services and Prices

Product prices may change at any time without prior notice.

We reserve the right to modify, suspend, or discontinue any product or service offered on our website at any time without notice.

8. Accuracy of Billing and Account Information

You agree to provide current, complete, and accurate purchase and account information for all orders placed on our website.

We reserve the right to refuse or cancel any order placed with us, including orders that appear to be placed by resellers, distributors, or fraudulent sources.

9. Intellectual Property

All content on this website—including text, graphics, logos, product images, product descriptions, and design—is the property of Pollyeye and is protected by applicable copyright and intellectual property laws.

Unauthorized reproduction, distribution, or use of any content from this website is strictly prohibited.

10. Limitation of Liability

Pollyeye shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of our products, including contact lenses purchased from our website.

Customers are responsible for ensuring that products are used properly and according to any instructions provided.

11. Governing Law

These Terms of Service and any separate agreements whereby we provide services shall be governed and interpreted in accordance with applicable international commercial regulations and the laws relevant to our business operations.

12. Changes to Terms of Service

We reserve the right to update, change, or replace any part of these Terms of Service at any time.

It is your responsibility to review this page periodically for updates. Continued use of the website following any changes constitutes acceptance of those changes.

Contact Information

For questions regarding these Terms of Service, please contact us:

Business Name: Pollyeye
Warehouse Address: 462 E Elg St, Suite F, Commerce, CA 90022, USA
Office Address: Room 702, Longhu Building, No. 9 Shangwu Neihuan Road,
Zhengzhou, Henan 450000, China

Pre-sales service email: service@pollyeye.com
After sales service email: order@pollyeye.com
Phone: +1 (484) 206-5881
Contact Form: CLICK HERE

Business Hours: Monday–Saturday: 9:30 AM – 5:00 PM
Sunday: Closed

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Contact lenses are medical devices
Please consult an eye care professional before use.